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Academy10 Personal Trainer supports staff who wish to improve their skills on a continuous basis. New tutorials are released every week. Recent examples include:

07-Sep arrow MS Word - Tables and AutoFit
05-Sep arrow Anger Management
03-Sep arrow Have You Got A Minute? - Managing Interruptions
31-Aug arrow How to get the most from your Mentor.
27-Aug arrow Credit Management - How to get paid on time.
24-Aug arrow Nested IF Statements in Excel
23-Aug arrow Resilience
19-Aug arrow The Bribery Act 2010
18-Aug arrow Using Conditional IF Statements in Excel
15-Aug arrow Can You Read Faster?
10-Aug arrow MS Outlook - Appointments
09-Aug arrow How to say no!
03-Aug arrow MS Excel - Importing Text Files
30-Jul arrow Active Listening
27-Jul arrow MS Word - Using Macros
26-Jul arrow Grammar - Try This Test!
23-Jul arrow New Manager - Getting Right from the Start
20-Jul arrow MS Excel Scenarios
19-Jul arrow Problem Solving
16-Jul arrow Employment Law Update 2010
13-Jul arrow MS Outlook - Adding a Signature
12-Jul arrow Change Your Inner Dialogue
09-Jul arrow The 4 Ps of Marketing
06-Jul arrow Pictures & Images - MS Word
05-Jul arrow Secrets of Persuasion
02-Jul arrow How to Motivate People (3 theories)
30-Jun arrow Goal Seek - MS Excel
28-Jun arrow Improve Your Memory
24-Jun arrow How to get more done - delegate!
22-Jun arrow MS Word - Find and Replace
21-Jun arrow Taking Minutes in Meetings
16-Jun arrow MS Excel - Sorting & Filtering
12-Jun arrow Absence Management - The Back to Work Interview
28-May arrow Bullying & Harassment - Personal Trainer
17-May arrow Adult Learners Week - World Cup Kit Challenge 2010
10-May arrow Successful Networking - Personal Trainer
04-May arrow MS Excel - Pivot Tables - Personal Trainer
27-Apr arrow Charisma - Developing the X Factor
16-Apr arrow How to be an Influencing Star
14-Apr arrow Delivering Fantastic Customer Service - Personal Trainer
09-Apr arrow Asbestos Awareness - Personal Trainer
29-Mar arrow Managing Your Manager - Personal Trainer
24-Mar arrow Environmental Awareness - Personal Trainer
15-Mar arrow Negotiating - A Game - Personal Trainer
10-Mar arrow Assertiveness and Self Confidence - Personal Trainer
01-Mar arrow Managing eMail Overload - Personal Trainer
15-Feb arrow Giving Critical Feedback - Personal Trainer
08-Feb arrow Conflict Resolution Scenarios - Personal Trainer
08-Feb arrow He missed the deadline! - A coaching opportunity - Personal Trainer
25-Jan arrow Getting more from MS Excel Spreadsheets - Personal Trainer
18-Jan arrow Grammar and Writing Skills - Personal Trainer
08-Dec arrow First Aid Scenarios - an refresher programme
27-Nov arrow Essential Time Management - SkillGate/Academy10 Personal Trainer

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"It is not just what you know, it's how you think that counts."

 

Today's Tutorial

 

Conflict Resolution Scenarios - Personal Trainer

In today's introduction to Conflict Resolution, we will concentrate on:

  1. The importance of listening to deal with conflict situations.

     
  2. A step process for dealing with aggression.

Everyone faces challenging conflict situations, in many different scenarios. This tutorial includes two exercises; one in a restaurant and one in a hospital as examples. It includes two useful models to help you remember the best approaches in practice.

Knowing the key steps to resolve conflict is in everyone's interest.

SkillGate

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