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Today's Tutorial
 Assertiveness is often misunderstood as a communication approach. In fact, it is a balanced a reasonable way to communicate that is neither passive nor aggressive.
As such, it is an approach that we should all be aware of and use in our communications with others.
In this tutorial we look at the definitions of assertiveness and examine a set of simple techniques that will assist you in taking an assertive approach to your communication.
This tutorial should only take a few minutes to complete, but is part of the Assertiveness Certificate for delegates who want to study the subject to Certificate level.
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Assertiveness and Self Confidence - Personal Trainer
