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Today's Tutorial
 Customers may forget what you said - but they will never forget how you made them feel!
Great customer service is critical to the success and profit of every business. If customers feel that they have been treated well they will continue to buy a company’s product or service. Satisfied customers tell their friends, which enhances an organisations reputation.
If a customer feels they have received poor customer service you can lose their business. A survey revealed that 50% of consumers say that poor customer service is the main reason they switch to buying from another provider.
This tutorial will take about 10 minutes to complete and will cover:
- The Poor Service Multiplier
- SMILE & Communicate
- Exceeding Customer Expectations
- How to Win Over Angry Customers
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Delivering Fantastic Customer Service - Personal Trainer
