Content Description:

Who is this module for?

This module is for anyone who wants to enhance and develop their communication skills.

Learning objectives

• Communicate more effectively face to face and in writing
• Develop active listening skills
• Understand how to communicate positively
• Build rapport with colleagues
• Use body language to help get the message across
• Deal successfully with difficult or aggressive people
• Give constructive criticism
• Write effective letters and emails
• Project a professional image on the phone
• Understand how influencing can aid communication