This is a printable list of Academy10 content
packages, listing the tutorials and eBriefings which are included.
Suppliers/Packages
 
Management & General
| Appraisals |
Tutorials
Giving Critical Feedback
Appraisal Techniques
|
eBriefings
Appraisal Techniques
Appraisals
Appraising and Performance Management - Daily Exercises
Encouraging Excellence
Giving Constructive and Receiving Critical Feedback
Performance Management - The Basics
|
| Customer Service |
Tutorials
Handling Customer Complaints
Competing Through Customer Service
|
eBriefings
About Customer Relationship Management
Customer Feedback
Customer Relationship Management in Action
Customer Service on the Web
Dealing with Difficult People and Situations
Facing the Customer
How to Communicate with Customers on the 'Phone
How to Promote Your Website - Offline
Negotiating Skills
Skills for Creating Loyalty when Facing the Customer
The Customer Centric Organisation
Understanding your Customer
|
| Diversity in the Workplace |
Tutorials
Promoting Diversity
Valuing Diversity, Equality and Inclusion
|
eBriefings
Commonly Practised Religions
Embracing Diversity
Employment Equality (Age) Regulations 2006
Origins of Stereotyping, Bias and Prejudice
Promoting Equality - Monitoring
Promoting Equality Overview
Promoting Equality – Adapting Working Practices
Sexual Orientation and the Workplace
Statutory Maternity Rights 2007
The Disability Discrimination Act 1995 - Employment
The Disability Discrimination Act 1995 - Rights of Access
Understanding Harassment in the Workplace and How To Deal With It
Valuing Diversity at Work
Women in Management
|
| Finance |
Tutorials
Understanding Balance Sheets
|
eBriefings
Anti-Money Laundering
Balance Sheets
Balanced Scorecard
Budgeting and Budgetary Control
Business Planning
Cost Behaviour
Credit Management
Depreciation
Equities
Financial Strategy Awareness
Futures, Swaps & Risk
Introduction to the Capital Markets
Management Accounting
Reading Accounts
Strategic Planning
Trade Finance
Valuation of Stock
Value Based Management
|
| Fire and Evacuation |
Tutorials
Fire & Evacuation - Annual Refresher
|
eBriefings
Fire and Evacuation
|
| Food Hygiene |
Tutorials
N/A
|
eBriefings
E Coli Food
Preventing Food Terrorism
Producing Hygienic Food Safely - Bakery & Ingredient Producers Part I
Producing Hygienic Food Safely - Bakery & Ingredient Producers Part II
Safe & Hygienic Food
Safety & Hygiene For Meat Workers Part I
Safety and Hygiene for Meat Workers Part II
Salmonella
|
| Health and Safety |
Tutorials
H&S The Law and Your Responsibilities
|
eBriefings
Alcohol Addiction
COSHH: 8 Steps
Display Screen Equipment, Manual Handling & Seating at Work - An Overview
Ergonomics and Using Display Screen Equipment
Essential Health and Safety - The Regulations
First Aid
Five Steps to Risk Assessment
Introducing Personal Safety
Manual Handling for Managers
|
| Health Care Hygiene |
Tutorials
N/A
|
eBriefings
E Coli Healthcare
Legionnaires
Superbugs, MRSA and Clostridium Difficile
|
| Manual Handling |
Tutorials
N/A
|
eBriefings
Manual Handling - The Basics
Manual Handling for Managers
|
| Meetings |
Tutorials
Meetings - You have rights!
|
eBriefings
Data Protection Summary
Freedom of Information Act 2000
Influencing Meetings
Managing Meetings
Meetings Overview
Writing Minutes
|
| New Manager |
Tutorials
Essential Time Management
Giving Critical Feedback
High Performance Teams
Improving Teamwork
Setting Objectives for Managers
Stress Management
|
eBriefings
Appraisals
Delegation
Ethics In Business
Facilitation
Giving Feedback
High Performing Teams
Managing Your Boss
Recognising the Signs of Stress
Team Building
Understanding your Objectives
Work Smarter by Prioritising
|
| People Skills |
Tutorials
Body Language Awareness
How to be an Influencing Star
|
eBriefings
Are You Listening Carefully?
Body Language Awareness
Body Language in Practice
Counselling
Cross Cultural Communication
Effective Influencing Skills
Giving Constructive and Receiving Critical Feedback
Improving Relationships with Emotional Intelligence
Networking
Organisational Communication
Persuasion
Presentation Skills
Public Speaking
Questioning Skills
Successful Influencing
Verbal Communication Skills
|
| Personal Skills |
Tutorials
Building Self-Esteem
Essential Time Management
Stress Management
|
eBriefings
Advanced Creativity
Assessing your Work/Life Balance
Benefiting from your Appraisal
Building More Self-Confidence: Exercises
Coping with Stress
Creative Problem Solving
Eliminating Wasted Time
Everybody Can Benefit from Boosting Self-Belief
Introduction to Transactional Analysis
Making Decisions
Making your Views Heard
Managing Your Boss
Memory
More Problem Solving Techniques
Reading Skills
Recognising the Signs of Stress
Simple Problem Solving Tips
Techniques for Personal Change
The Importance of Owning Your Own Development
Understanding Learning Style Preferences
Understanding your Objectives
Why Be Innovative and Creative?
Work Smarter by Prioritising
|
| Project Management |
Tutorials
Introduction to Project Management
|
eBriefings
1. Defining Your Project
2. Planning Your Project
3. Controlling Your Project
4. Reviewing Your Project
5. Team Building & Communication
6. Handover and Exit
7. Working with Large Projects
|
| Recruiting People |
Tutorials
N/A
|
eBriefings
Behaviour Based Interviewing
Dismissal
Dismissal, Discipline And Grievance - The Law
Dismissal, Discipline and Grievance – The Practice
Employment Equality (Age) Regulations 2006
Interviewing for Information
Introduction to Employment Law
Psychometric Testing - The Tools
Psychometrics - An Overview
Recruitment and Selection
Recruitment and Selection Interviewing Skills and Approaches
Redundancy
|
| Sales and Marketing |
Tutorials
Essentials of Telephone Selling
|
eBriefings
Closing a Sale
Common Sense Marketing
Creating Effective Direct Mail
How to Promote Your Website - Offline
How To Stand Out At Your Next Exhibition
Marketing - Price & Product
Marketing - Promotion & Place
Negotiating Skills
Negotiating: Tactics and Their Solutions
Painless Selling for Non-Sales People
Public Relations
Purchasing
Sales Campaign Management
Telephone Selling
Yellow Pages - Golden Results
|
| Time Management |
Tutorials
Essential Time Management
Understanding Work/Life Balance
Stress Management
|
eBriefings
Developing a Flexible Working Policy
Essential Time Management
Recognising and Measuring Stress
Recognising the Signs of Stress
Stress Avoidance Techniques
Time Management - Level 1
Time Management - Level 2
Work Smarter by Prioritising
Work/Life Balance
Work/Life Balance - Options for Change
Work/Life Balance and Flexible Working
|
| Training Skills |
Tutorials
Coaching for Performance Improvement
|
eBriefings
Assessing Competencies 1 - Categories and Competencies
Assessing Competencies 2 - Methodology and Tools
Delivering Group Training
Evaluation
Training Design
Training Needs Analysis (part 2)
Training Officer's Introduction
Training the Trainers
|
| Work/Life Balance |
Tutorials
Understanding Work/Life Balance
Stress Management
|
eBriefings
Assessing your Work/Life Balance
Coping with Stress
Developing a Flexible Working Policy
Everybody Can Benefit from Boosting Self-Belief
Flexible Working and The Law
How to Apply for Flexible Working
Introduction to Stress at Work
Recognising and Measuring Stress
Shift Rotas
Stress Avoidance Techniques
The Importance of Owning Your Own Development
Work/Life Balance - Options for Change
Work/Life Balance and Flexible Working
|
| Writing Skills |
Tutorials
Key Business Grammar & Writing Skills
|
eBriefings
Effective Email
Effective PC Presentations
Grammar - More Punctuation
Grammar - Simple Rules
Grammar - Spelling
Letter Writing
Report Writing
|
Sanscrip
| MS Access 2003 |
Tutorials
N/A
|
eBriefings
AutoFormat, Tab Order and Background Graphics
Data Validation and Form Modification
Expressions, Command Buttons, Groups, Events and Conditional Macros
Expressions, Totals and Parameters in Reports and SubReports
Introducing Relationships
Understanding Databases
Aligning, Spacing and Format Painter
Default Form View, Forms and SubForms
Expressions in Forms and SubForms, Multiple Select and Calculations Queries
First Steps with Access
Form Design Techniques
Form Sections and Controls
Forms, Creating from wizard
Importing Data
Importing Data Continued...
Introduction to reports
Make Table, Append, Update and Delete Queries/Report Design
Navigation, Editing and Deleting of forms
Parameter and Crosstab Queries
Printing
Relationships with Table Wizard and Labels
Tables and Field Properties
Using Database Wizard
|
| MS Access 2003 |
Tutorials
N/A
|
eBriefings
AutoFormat, Tab Order and Background Graphics
Data Validation and Form Modification
Expressions, Command Buttons, Groups, Events and Conditional Macros
Expressions, Totals and Parameters in Reports and SubReports
Introducing Relationships
Understanding Databases
Aligning, Spacing and Format Painter
Default Form View, Forms and SubForms
Expressions in Forms and SubForms, Multiple Select and Calculations Queries
First Steps with Access
Form Design Techniques
Form Sections and Controls
Forms, Creating from wizard
Importing Data
Importing Data Continued...
Introduction to reports
Make Table, Append, Update and Delete Queries/Report Design
Navigation, Editing and Deleting of forms
Parameter and Crosstab Queries
Printing
Relationships with Table Wizard and Labels
Tables and Field Properties
Using Database Wizard
|
| MS Excel 2003 |
Tutorials
N/A
|
eBriefings
AutoCalculate
AutoSum
AutoSum, Conditional Functions, Formatting and Data Forms
Cell Alignment and Help Features
Cell Layouts
Charts
Creating Templates
Custom Number Formats
Filling Cells & AutoFill
First Steps
Formula Auditing, SpellChecker, Goal Seek and Data Tables
Formulas
Functions
Importing Text Files
Linking Workbooks
Lists, AutoComplete and Pick from List
Logical Functions
Macros and the Creation of Toolbar Buttons
Match, Lookup and Worksheet Security
Printing
References
Rows and Columns
Saving as Web Pages
Scenarios, Subtotals and Pivot Tables
Series
Sorting Data and Using Find and Replace
Text Editing
Using Date, Financial and Conditional Functions
Using WorkSheets and WorkBooks
Using Workspace Files
Workbooks
|
| MS Outlook 2003 |
Tutorials
Getting Organised with Microsoft® Outlook
|
eBriefings
Appointments
Archiving Data
Attachments
Calendar, Signatures and Advanced Settings
Calendars
Composing and Receiving E-mails
Contacts and Distribution Lists
Finishing Off
Folders and Advanced Searches
Formatting and Organising E-mail Messages
Getting Started with Outlook
Office Assistant
Organisation, Views and Alerts
Receipts, Flags, Attachments and Rules
Smart Tags
|
| MS Outlook 2003 |
Tutorials
Getting Organised with Microsoft® Outlook
|
eBriefings
Appointments
Archiving Data
Attachments
Calendar, Signatures and Advanced Settings
Calendars
Composing and Receiving E-mails
Contacts and Distribution Lists
Finishing Off
Folders and Advanced Searches
Formatting and Organising E-mail Messages
Getting Started with Outlook
Office Assistant
Organisation, Views and Alerts
Receipts, Flags, Attachments and Rules
Smart Tags
|
| MS PowerPoint 2003 |
Tutorials
N/A
|
eBriefings
2. Views, Presentations and Slides
Find and Replace, Copying and Moving Text
Getting Started
Hidden Slides, Bullets, Tabs and Indents
Line Spacing, The Format Painter and the Undo, Redo & Repeat Function
Moving Slides, Transferring Slides and Applying Headers & Footers
Navigating, Printing and Multiple Presentations
Numbering, Date and Time Insertion and Changing Slide Size
Paragraph Alignment and Inserting Charts/Pictures
Selecting Text, Font Styles and Colours
Shapes, AutoShapes and Formatting of Text Boxes
Slide Transitions, Timings and the use of pens
Tables and Charts
The SpellChecker and Creating Text Boxes
|
| MS PowerPoint 2003 |
Tutorials
N/A
|
eBriefings
2. Views, Presentations and Slides
Find and Replace, Copying and Moving Text
Getting Started
Hidden Slides, Bullets, Tabs and Indents
Line Spacing, The Format Painter and the Undo, Redo & Repeat Function
Moving Slides, Transferring Slides and Applying Headers & Footers
Navigating, Printing and Multiple Presentations
Numbering, Date and Time Insertion and Changing Slide Size
Paragraph Alignment and Inserting Charts/Pictures
Selecting Text, Font Styles and Colours
Shapes, AutoShapes and Formatting of Text Boxes
Slide Transitions, Timings and the use of pens
Tables and Charts
The SpellChecker and Creating Text Boxes
|
| MS Word 2003 |
Tutorials
Professional Documents with Microsoft Word®
|
eBriefings
Advanced Macro Notes
Advanced Text Boxes
AutoFit and Table AutoFormat
Borders, Shading and Tables
Bullets, Numbering and Tabs
Character Effects
Comments, Tracking Changes, Templates and Macros
Editing and Font Styles
Emails, Faxes and Web Pages
First Steps in Word
Footnotes
Graphics, Drawing Objects and Watermarks
Headers and Footers
Indents
Letter Wizard and Printing
Mail Merge and Data Sources
Managing, Searching and Securing Files and Documents
Navigating through documents
Outlining
Paragraph and Line Spacing/Find and Replace
Paragraphs and Special Characters
Reveal Tool, Hyphenation and Document Properties
Rows, Columns, Formatting and Table Properties
Sections
Sorting Options, Columns, Pictures and Images
Styles and Reveal Formatting
Text Boxes, Importing and Heading Styles
The Microsoft Office Address List
Using Tables and AutoFit
Widows, Orphans and Paragraph Styles
Working with Text
|
| MS Word 2003 |
Tutorials
Professional Documents with Microsoft Word®
|
eBriefings
Advanced Macro Notes
Advanced Text Boxes
AutoFit and Table AutoFormat
Borders, Shading and Tables
Bullets, Numbering and Tabs
Character Effects
Comments, Tracking Changes, Templates and Macros
Editing and Font Styles
Emails, Faxes and Web Pages
First Steps in Word
Footnotes
Graphics, Drawing Objects and Watermarks
Headers and Footers
Indents
Letter Wizard and Printing
Mail Merge and Data Sources
Managing, Searching and Securing Files and Documents
Navigating through documents
Outlining
Paragraph and Line Spacing/Find and Replace
Paragraphs and Special Characters
Reveal Tool, Hyphenation and Document Properties
Rows, Columns, Formatting and Table Properties
Sections
Sorting Options, Columns, Pictures and Images
Styles and Reveal Formatting
Text Boxes, Importing and Heading Styles
The Microsoft Office Address List
Using Tables and AutoFit
Widows, Orphans and Paragraph Styles
Working with Text
|
| MS Word 2003 |
Tutorials
Professional Documents with Microsoft Word®
|
eBriefings
Advanced Macro Notes
Advanced Text Boxes
AutoFit and Table AutoFormat
Borders, Shading and Tables
Bullets, Numbering and Tabs
Character Effects
Comments, Tracking Changes, Templates and Macros
Editing and Font Styles
Emails, Faxes and Web Pages
First Steps in Word
Footnotes
Graphics, Drawing Objects and Watermarks
Headers and Footers
Indents
Letter Wizard and Printing
Mail Merge and Data Sources
Managing, Searching and Securing Files and Documents
Navigating through documents
Outlining
Paragraph and Line Spacing/Find and Replace
Paragraphs and Special Characters
Reveal Tool, Hyphenation and Document Properties
Rows, Columns, Formatting and Table Properties
Sections
Sorting Options, Columns, Pictures and Images
Styles and Reveal Formatting
Text Boxes, Importing and Heading Styles
The Microsoft Office Address List
Using Tables and AutoFit
Widows, Orphans and Paragraph Styles
Working with Text
|
Global Business Culture
| International Culture |
Tutorials
International Meetings
ExpatNavigator
|
eBriefings
Business Culture in Australia
Business Culture in Belgium
Business Culture in Brazil
Business Culture in Canada
Business Culture in Denmark
Business Culture in Finland
Business Culture in France
Business Culture in Germany
Business Culture in Hong Kong
Business Culture in India
Business Culture in Indonesia
Business Culture in Italy
Business Culture in Japan
Business Culture in Malaysia
Business Culture in Norway
Business Culture in Portugal
Business Culture in Russia
Business Culture in Saudi Arabia
Business Culture in Singapore
Business Culture in South Korea
Business Culture in Spain
Business Culture in Sweden
Business Culture in Switzerland
Business Culture in Taiwan
Business Culture in The Netherlands
Business Culture in The People's Republic of China
Business Culture in The Philippines
Business Culture in The UK
Business Culture in The USA
|
British Pest Control Association
| 1 Principles |
Tutorials
The Principles of Pest Management
|
eBriefings
Principles 01: Introduction to Legislation
Principles 02: Pest Management, Surveys & Report Writing
Principles 03:Pesticide Formulations
Principles 04: Personal Protective Equipment (PPE)
|
| 2 Rodents |
Tutorials
Rodents Tutorial
|
eBriefings
Rodents 01: Habitat and Physical Characteristics
Rodents 02: Physical Characteristics and Behaviour
Rodents 03: Feeding and Reproduction
Rodents 04: Rodent Signs and Traces
Rodents 05: Impact of Rodents on Human Populations & Survey Techniques
Rodents 06: Population Control - Part 1
Rodents 07: Population Control - Part 2
Rodents 08: Environmental Management
|
| 3 Insects |
Tutorials
Insects Tutorial
|
eBriefings
Insects 01: Principles of Insect Control
Insects 02: Electric Fly Killers
Insects 03: Cockroaches
Insects 04: Flies
Insects 05: Biting Insects
Insects 06: Ants
Insects 07: Wasps
Insects 08: Textile Pests
Insects 09: Stored Product Insects
Insects 10: Strays & Nuisance Insects
Insects 11: Other Arthropods
|
Insurance 1
| Household |
Tutorials
N/A
|
eBriefings
High Net Worth Insurance
Household : Arranging Appropriate Cover (Case Study)
Household Claims (V2) (Case Study)
Household Claims – Introduction (V3)
Household Insurance – Blocks of Flats
Household Insurance – Introduction (V3)
Household Insurance – Legal Expenses (V3)
Household Insurance – Underwriting (Introduction) (V3)
Household Insurance – Underwriting of Non Standard Risks (Intermediate) (V3.1)
Household Liability Insurance – Intermediate (V3)
Subsidence Underwriting and Claims (V2)
|
| Liability |
Tutorials
N/A
|
eBriefings
Directors & Officers Liability- Arranging Appropriate Cover (Case Study) (V1.2)
Directors and Officers Liability Insurance - Intermediate (V2)
Directors and Officers Liability Insurance - Introduction (V2)
Employers' and Public Liability Claims (V2)
Employers’ Liability - Arranging Appropriate Cover (Case Study) (V2)
Employers’ Liability - Claims (Case Study) (V2)
Employers’ Liability - Policy Cover (Introduction) (V3.1)
Employers’ Liability - Underwriting (Intermediate) (V3)
Employment Practices Liability Insurance (V2)
Liability - How it Arises (V3)
Pollution and Contamination Risks – Introduction (V1.1)
Products Liability 1 – How Liability Arises (V3)
Products Liability 2 – Policy Cover (V3)
Products Liability Claims (Case Study)
Products Liability – Arranging Appropriate Cover (Case Study)
Products Liability – Underwriting (V3)
Professional Indemnity Insurance – Arranging Appropriate Cover (Case Study) (V2)
Professional Indemnity Insurance – Intermediate (V3)
Professional Indemnity Insurance – Introduction (V3)
Public Liability Claims (Case Study)
Public Liability – Arranging Appropriate Cover (Case Study) (V2)
Public Liability – Policy Cover (V4.1)
Public Liability – Premises (Intermediate) (V3)
Public Liability – Work Away (V3)
|
| Motor (Commercial) |
Tutorials
N/A
|
eBriefings
Agricultural Vehicles – Motor Insurance
Business Private Car : Arranging Appropriate Cover (Case Study)
Commercial Motor Insurance – Policy Cover (Introduction) (V3)
Commercial Vehicle Insurance : Arranging Appropriate Cover (Case Study) (V2)
Commercial Vehicle Underwriting and Risk Management (V3)
Fifth Motor Insurance Directive
Motor Fleet : Arranging Appropriate Cover (Case Study) - (V1.1)
Motor Fleet – Introduction (V3)
Motor Fleet – Pricing (V3.1)
Motor Fleet – Risk Management (V3)
Motor Fleet – Underwriting (V3)
Motor Trade - Arranging Appropriate Cover (V2) (Case Study)
Motor Trade - Assessing the Client’s Needs (V2) (Case Study)
Motor Trade Insurance - Intermediate (Part 1) : Motor Classes (V2)
Motor Trade Insurance - Intermediate (Part 2) : Non-Motor Classes (V2.1)
Motor Trade Insurance – Introduction (V3)
Motor Vehicles (Compulsory Insurance) Legislation Update 2006 (V3)
Motor: Public and Private Hire Insurance (V2)
Road Traffic Acts (V3)
Road Traffic Acts – Intermediate (V2)
Taxis and Private Hire – Assessing the Client’s Needs (Case Study)
|
| Motor (Personal) |
Tutorials
N/A
|
eBriefings
Classic Cars
Fifth Motor Insurance Directive
Motor Ancillary Insurances
Motor Claims (Case Study)
Motor Claims (V3)
Motor Vehicles (Compulsory Insurance) Legislation Update 2006 (V3)
Private Motor Insurance – Arranging Appropriate Cover (Case Study)
Private Motor Insurance – Non-Standard Risks (V3)
Private Motor Insurance – Policy Cover (V3)
Private Motor Insurance – Underwriting (Introduction) (V3)
Road Traffic Acts (V3)
Road Traffic Acts – Intermediate (V2)
|
| Other (Commercial) |
Tutorials
N/A
|
eBriefings
Aviation Insurance - Intermediate (V2)
Aviation Insurance - Introduction (V2)
Business Continuity Planning - Introduction (V2)
Commercial Legal Expenses – Arranging Appropriate Cover (V2) (Case Study)
Commercial Legal Expenses – Introduction (V3)
Commercial Packages (V3)
Contract Works – Arranging Appropriate Cover (Case Study) (V2)
Contract Works – Contract Conditions (V3)
Contractors' All Risks Underwriting – Intermediate (V2)
Contractors' Insurance – Introduction (V3)
Contractors’ All Risks (Contract Works and Plant) Claims (Case Study) (V2)
Fidelity Guarantee - Introduction (V2)
Freight Liability Insurance – Intermediate (V3)
Livestock Insurance
Marine Cargo Insurance – Intermediate (V3)
Marine Cargo Insurance – Introduction (V3)
Marine Cargo Insurance – Underwriting and Risk Management (V3)
Marine Hull Insurance
Marine Liability Insurance – Part 1 (International Freight Liabilities)
Marine Liability Insurance – Part 2 (International Freight Liabilities)
Packages – Arranging Appropriate Cover (Case Study)
Reinsurance – Accounting
Reinsurance – Introduction (V3)
Reinsurance – Non Proportional (Intermediate) (V3)
Reinsurance – Proportional (Intermediate) (V3)
|
| Other (Personal) |
Tutorials
N/A
|
eBriefings
Caravan Insurance – Introduction (V3)
Group Personal Accident and Sickness – Intermediate (V3)
Household Insurance – Legal Expenses (V3)
Legal Expenses – After the Event Insurance (V2)
Legal Expenses – Introduction (V3)
Miscellaneous Risks
Motor Legal Expenses Insurance (V3.1)
Motorcycle Insurance – Introduction (V3)
Payment Protection Insurance – Intermediate (V3)
Payment Protection Insurance – Introduction (V3)
Personal Accident Insurance – Introduction (V3.1)
Personal Customers – Assessing Client Needs – Intermediate (Case Study) (V1.1)
Personal Customers – Assessing Client Needs – Introduction (Case Study)
Personal Lines – Results, Trends and Drivers
Pets, Horses & Ponies Insurance (V3)
Private Medical Insurance – Arranging Appropriate Cover (Case Study)
Private Medical Insurance – Intermediate (V3)
Private Medical Insurance – Introduction (V3)
Travel Claims (Case Study) (V2)
Travel Insurance – Arranging Appropriate Cover (Case Study) (V2)
Travel Insurance – Introduction (V3)
Travel Insurance – Underwriting (Intermediate)
Wedding Insurance
Yachts and Small Craft
|
| Practice and Compliance |
Tutorials
N/A
|
eBriefings
Business Procedures for Compliance (V2)
FSA Regulations: Client Money (V1.1)
FSA Regulations: Conflicts of Interest (V1.5)
General Insurance Accounting – Introduction (V3)
Health & Safety 1 - Intermediate Level (V2)
Health & Safety 2 - Intermediate Level (V2)
Health & Safety 3 - Intermediate Level (V2)
Injury Claims – Intermediate (V3)
Lloyd's Accounting & Regulation
London Insurance Market – Introduction (V3)
London Market – Placing the Risk (V3)
London Market – Role of the Broker (V3)
Loss Adjusting (V3)
Outsourcing and Off-Shoring (V2)
Personal Injury Claims - Introduction (V2) (Case Study)
Premium Finance (V2)
Risk Surveying – Intermediate
Risk Surveying – Introduction (V1.1)
Training and Competence 1: Introduction (V4.1)
Training and Competence 2: Assessing Competence (V4)
Training and Competence 3: Attaining and Maintaining Competence (V4)
|
| Principles |
Tutorials
N/A
|
eBriefings
Agency Law – Introduction (V4)
Basic Guide to the Insurance Industry (V3.1)
Claims - Introduction to Fraud (V1.1)
Claims Handling – Introduction to Litigation (V3)
Claims Procedures – Introduction (V3)
Contract Law and Other Legal Aspects of Insurance (V2.1)
Customer Retention (V2)
Data Protection Act (V5)
FSA Regulations: Claims Handling (V3.1)
FSA Regulations: Complaint Handling (V3)
FSA Regulations: Treating Customers Fairly (V1.2)
General Insurance Market Products (V3)
Injury Claims – Introduction (V3)
Lloyd's – Introduction (V2)
Money Laundering (V5)
Policy Construction (V3)
Principles of Insurance – Introduction (V3)
Risk Management – An Introduction (V2.1)
Trading in the Commercial Insurance Market (V3)
UK General Insurance Market (V3)
UK General Insurance Market Bodies (V3)
Underwriting – The Process (V2)
|
| Property |
Tutorials
N/A
|
eBriefings
Business Interruption (Intermediate) : Arranging Appropriate Cover (Case Study)
Business Interruption - Introduction (V3)
Business Interruption - Underwriting (V3)
Business Interruption : Arranging Appropriate Cover (Case Study)
Business Interruption Claims - Introduction (Case Study)
Business Interruption – Arranging Cover (Intermediate) (V4)
Churches – Arranging Appropriate Cover (Case Study)
Commercial Property Insurance - Variations to Basic Policy Cover
Commercial Property Insurance : Case Study – Claims (V2)
Commercial Property Insurance – Arranging Appropriate Cover (Case Study) (V2)
Commercial Property Insurance – Claims (Intermediate) (V1.1)
Commercial Property Insurance – Introduction (V3)
Commercial Property Insurance – Results, Trends & Drivers (V3)
Commercial Property Underwriting - Intermediate
Commercial Property Underwriting – Introduction (V3)
Engineering Insurance – Arranging Appropriate Cover (Case Study) (V2)
Engineering Insurance – Intermediate (V3)
Engineering Insurance – Introduction (V3)
Engineering – Statutory Inspection Requirements (V3)
Goods in Transit – Introduction (V3)
Listed Buildings Insurance – Assessing the Client’s Needs (Case Study)
Property Claims Handling – Introduction (V3)
Sprinkler Systems and Sprinkler Leakage Insurance (V2)
Terrorism Insurance (V3)
Theft Insurance – Introduction (V3.1)
Weather Risks
|
| Trades |
Tutorials
N/A
|
eBriefings
Building and Allied Trades – Assessing The Client's Needs (Case Study) (V2)
Care Homes – Assessing the Client's Needs (Case Study)
Catering & Restaurant : Assessing Client Needs - Introduction (Case Study)
Clothing Manufacturers : Assessing the Client’s Needs (V2) (Case Study)
Doctors, Dentists and Vets - Assessing the Client’s Needs (Case Study)
Electrical Manufacturers- Assessing Client Needs (Case Study)
Farming Insurance : Assessing the Client's Needs (Case Study)
Food Manufacturers : Assessing the Client’s Needs (Case Study)
Hotels and Guesthouses : Assessing the Client's Needs (Case Study)
Industrial & Commercial Cleaning – Assessing the Client's Needs (Case Study) (V2)
Large Construction Risks – Assessing the Client's Needs (Case Study) (V2)
Large Retailers – Assessing The Client’s Needs (Case Study) (V2)
Licensed Trades and Leisure Groups : Assessing the Client's Needs (Case Study)
Metalworkers - Assessing the Client’s Needs (Case Study)
Office Risks – Assessing the Client's Needs - Introduction (V2) (Case Study)
Paper and Wood Products – Assessing the Client's Needs (Case Study)
Professionals – Assessing the Client’s Needs (Case Study) (V2)
Property Owners’ Insurance – Arranging Appropriate Cover (Case Study)
Small Retailers – Assessing the Client’s Needs (Case Study) (V2)
The Meat Trade – Assessing the Client’s Needs (Case Study)
Transportation Industry : Assessing the Client's Needs (Case Study)
Warehousing & Distribution – Assessing the Client’s Needs (Case Study)
|
Dynamique Investment Training
| Absolute Return/Hedge Funds |
Tutorials
N/A
|
eBriefings
ARFM01-Seeking Superior Performance
ARFM02-Sectors and Strategies
ARFM03-Hedge Champions
ARFM04-Exposure and Gearing
ARFM05-Excess Alpha and Sharpe
ARFM06-Economics and Commercials
ARFM07 Investment Process
ARFM08-Alpha Adding Techniques
ARFM09-Role of Prime Broker
ARFM10-Essential Pre-Asset Allocation Due Diligence
ARFM11-Managing a Portfolio of Hedge Funds
ARFM12-Regulation and Infrastructure
ARFM13-Distorting Performance Results
ARFM14-Hedge Challenge 2008
|
| Asset Management |
Tutorials
N/A
|
eBriefings
AM2 M02 Asset risk
AM2 M05 Portfolio Evaluation
AM2 M06 Corporate Governance for Financial Services
AM2 M07 Alternative Asset Classes
AM2 M08 Alpha adding investment strategies
AM2 M09 Managing Investment Mandates
|
| Client Service |
Tutorials
N/A
|
eBriefings
AM2 M03 Exchange Traded Funds & Commodities
CSE 1 Its all about the Service
CSE 2 Ensuring your Client Service Proposition delivers excellence
CSE 3 Treating Customers Fairly
Delete ebrief review 2010
Delete ebrief review 2010
|
| Equity Analysis |
Tutorials
N/A
|
eBriefings
CEA 1 Challenging the Conventional
CEA 2 Valuation Models
CEA 3 Shareholder Value
CEA 4 Dividend Discount Models
CEA 5 Cyclical Companies and Value Drivers
CEA 6 Earnings Fade, Betas and Ratios
CEA 7 Investing in Emerging Markets
CEA 8 Valuing Dedicated e-Commerce Companies
|
| Fund Management |
Tutorials
AM1 - Intro to Fund Management
AM2 - Asset Management - The Next Level
AMAC - Performance Measurement
ARF – Hedge Funds
CEA - Contemporary Equity Analysis
CSE - Client Service Excellence Financial Services
GIS - Global Investor Services
GLAW - Global Investment Law
GSBL - Global Securities Borrowing Lending
GTAX - Global Investment Taxation
TLC - Global Trade Life Cycles
|
eBriefings
N/A
|
| Investment Law |
Tutorials
N/A
|
eBriefings
GLAW-Controlled Functions, Fraud,FOS,FSCS
GLAW-FSA framework,FSMA2000,Authorisation
GLAW-FSA Handbook & Guide
GLAW-Money laundering
GLAW-Regulation the Status Quo
GLAW-Risk based Approach to Regulation
GLAW-Sourcebook, N2, FSA's performance
GLAW-UCITS
GLAW-UCITS 3
|
| Investment Taxation |
Tutorials
N/A
|
eBriefings
GTAX-Global tax havens
GTAX-Pooled Funds & Tax Efficient Vehicles
GTAX-Stamp Duty,Tax,Investor & Manager
GTAX-Tax Issues for Investment Products
GTAX-Withholding tax WHT
|
| Investor Services |
Tutorials
N/A
|
eBriefings
GIS M01 Client Service Proposition
GIS M02 Financial instruments
GIS M03 Security Identifiers,Markets & Networks
GIS-Corporate Events & Governance
GIS-Currency Management & FX Portals
GIS-Derivatives & Collective Investments
GIS-GSBL,KPIs,Invest.Accounting,Master Trust
GIS-ICSDs & profile of Euroclear
GIS-Pricing, Emerging Markets, Outsourcing
GIS-Risk Management & Delivery
GIS-Sub-Cust.TCA,Trans.Mgmt,Act V Contract.
GIS17/18-Cash Management, Contingency Planning & Withholding Tax
|
| Securities Borrowing Lending |
Tutorials
N/A
|
eBriefings
GSBL-Contributing to Higher Returns
GSBL-Global Market Reviews
GSBL-Service and Product
GSBL-Technology & Hedge Funds
|
| Trade Life Cycles |
Tutorials
N/A
|
eBriefings
TLC M01 Understanding Global Trading Practices
TLC M02 Trade Instructions
TLC M03 Trade Enrichment
TLC M04 Reporting to Regulator
TLC M05 Critical pre-trading 10 main market profiles
|
British International Freight Association
| Bifa |
Tutorials
Understanding the BIFA Standard Trading Conditions, Cargo Insurance and Contracts
|
eBriefings
Basic Contracts for Transport and Trade
BIFA Insurance and Claims Management
Know Your Trading Conditions
|
|
