Certificates : Personal Trainer : Professional

Welcome to Academy10.

Academy10 is a simple learning environment designed to make it easy for you to deliver/receive relevant training - everyday.

There are a wide range of options.

Academy10 - Personal Trainer delivers tutorials (see right panel) to users every few days depending on the learning priorities you set. Standard Certificate programmes are available to you now by clicking on the links below.

 

This week's selection:

Communication Skills Advanced
 
Customer Service Management


  Assertiveness 
  Better Written English 
  Communication Skills
  Communication Skills Advanced 
  Productive Meetings 
  Influencing Skills 
 
  Decision Making & Problem Solving 
  Developing Self Esteem 
  Personal Development 
  Presentation Skills 
  Priority & Time Management. 
  Making the Most of Your Appraisal 
  Managing Stress in the Workplace 
  Mind Skills 
 
  Change Management 
  Coaching for Performance Improvement  
  Developing People 
  Diversity in the Workplace 
  Financial Manager (DBT) 
  Grievance, Discipline & Dismissal 
  Managing Conflict at Work 
  New Manager (DBT) 
  Recruitment 
  Supervisory Skills 
  Teams & Leadership 
 
  Customer Service Management 
  Delivering Customer Service Excellence 
  Selling Skills 
  Negotiating 

Details of extra, specialist Certificate programmes and Personal Trainers are available on request. For full details of the service offered please see the "Professional" link above.

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Assertiveness is often misunderstood as a communication approach. In fact, it is a balanced a reasonable way to communicate that is neither passive nor aggressive.

As such, it is an approach that we should all be aware of and use in our communications with others.

In this tutorial we look at the definitions of assertiveness and examine a set of simple techniques that will assist you in taking an assertive approach to your communication.

This tutorial should only take a few minutes to complete, but is part of the Assertiveness Certificate for delegates who want to study the subject to Certificate level.


Recent Tutorials:

 


Please contact Emma Williams for any questions on 01438 742056
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