Certificates : Personal Trainer : Professional

Welcome to Academy10.

Academy10 is a simple learning environment designed to make it easy for you to deliver/receive relevant training - everyday.

There are a wide range of options.

Academy10 - Personal Trainer delivers tutorials (see right panel) to users every few days depending on the learning priorities you set. Standard Certificate programmes are available to you now by clicking on the links below.

 

This week's selection:

Communication Skills Advanced
 
Customer Service Management


  Assertiveness 
  Better Written English 
  Communication Skills
  Communication Skills Advanced 
  Productive Meetings 
  Influencing Skills 
 
  Decision Making & Problem Solving 
  Developing Self Esteem 
  Personal Development 
  Presentation Skills 
  Priority & Time Management. 
  Making the Most of Your Appraisal 
  Managing Stress in the Workplace 
  Mind Skills 
 
  Change Management 
  Coaching for Performance Improvement  
  Developing People 
  Diversity in the Workplace 
  Financial Manager (DBT) 
  Grievance, Discipline & Dismissal 
  Managing Conflict at Work 
  New Manager (DBT) 
  Recruitment 
  Supervisory Skills 
  Teams & Leadership 
 
  Customer Service Management 
  Delivering Customer Service Excellence 
  Selling Skills 
  Negotiating 

Details of extra, specialist Certificate programmes and Personal Trainers are available on request. For full details of the service offered please see the "Professional" link above.

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In today's introduction to Conflict Resolution, we will concentrate on:

  1. The importance of listening to deal with conflict situations.


  2. A step process for dealing with aggression.

Everyone faces challenging conflict situations, in many different scenarios. This tutorial includes two exercises; one in a restaurant and one in a hospital as examples. It includes two useful models to help you remember the best approaches in practice.

Knowing the key steps to resolve conflict is in everyone's interest.

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Please contact Emma Williams for any questions on 01438 742056
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