Certificates : Personal Trainer : Professional

Welcome to Academy10.

Academy10 is a simple learning environment designed to make it easy for you to deliver/receive relevant training - everyday.

There are a wide range of options.

Academy10 - Personal Trainer delivers tutorials (see right panel) to users every few days depending on the learning priorities you set. Standard Certificate programmes are available to you now by clicking on the links below.

 

Certificate programmes:

  Assertiveness 
  Better Written English 
  Communication Skills
  Communication Skills Advanced 
  Productive Meetings 
  Influencing Skills 
 
  Decision Making & Problem Solving 
  Developing Self Esteem 
  Personal Development 
  Presentation Skills 
  Priority & Time Management. 
  Making the Most of Your Appraisal 
  Managing Stress in the Workplace 
  Mind Skills 
 
  Change Management 
  Coaching for Performance Improvement  
  Developing People 
  Diversity in the Workplace 
  Financial Manager (DBT) 
  Grievance, Discipline & Dismissal 
  Managing Conflict at Work 
  New Manager (DBT) 
  Recruitment 
  Supervisory Skills 
  Teams & Leadership 
 
  Customer Service Management 
  Delivering Customer Service Excellence 
  Selling Skills 
  Negotiating 

Details of extra, specialist Certificate programmes and Personal Trainers are available on request. For full details of the service offered please see the "Professional" link above.

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Today's Tutorial

 

Active Listening

"Most people never listen." *

You are probably one of them.

Most people don't listen because they think what they have to say is more interesting or important.

They do not realise that they can't know what is interesting or important if they haven't listened first.

So what is real listening? Why does it matter and how can you be good at it? In this short tutorial we will explore:

  • Your current listening skills
  • How to become an 'active' listener
  • Barriers to listening and how to overcome them

*"I like to listen. I have learned a great deal from listening carefully. Most people never listen." 
Ernest Hemmingway

This tutorial is mobile phone and PC enabled. Max. score: 2 CPD points
 


Recent Tutorials:

 Active Listening

 MS Word - Using Macros

 Grammar - Try This Test!

 New Manager - Getting It Right from the Start

 MS Excel Scenarios

 Problem Solving

 Employment Law Update 2010

 MS Outlook - Adding a Signature

 Change Your Inner Dialogue

 The 4 Ps of Marketing

 Pictures & Images - MS Word

 Secrets of Persuasion

 How to Motivate People (3 theories)

 Goal Seek - MS Excel

 Improve Your Memory

 How to get more done - delegate!

 MS Word - Find and Replace

 Taking Minutes in Meetings

 MS Excel - Sorting & Filtering

 Absence Management - The Back to Work Interview - Personal Trainer

 Bullying & Harassment - Personal Trainer

 Adult Learners Week - World Cup Kit Challenge 2010

 Successful Networking - Personal Trainer

 MS Excel - Pivot Tables - Personal Trainer

 Charisma - Developing the X Factor

 How to be an Influencing Star

 Delivering Fantastic Customer Service - Personal Trainer

 Asbestos Awareness - Personal Trainer

 Managing Your Manager - Personal Trainer

 Environmental Awareness - Personal Trainer

 Negotiating - A Game - Personal Trainer

 Assertiveness and Self Confidence - Personal Trainer

 Managing eMail Overload - Personal Trainer

 Giving Critical Feedback - Personal Trainer

 Conflict Resolution Scenarios - Personal Trainer

 He missed the deadline! - A coaching opportunity - Personal Trainer

 Getting more from MS Excel Spreadsheets - Personal Trainer

 Grammar and Writing Skills - Personal Trainer

 First Aid Scenarios - an refresher programme

 Essential Time Management - SkillGate/Academy10 Personal Trainer

 


Please contact Emma Williams for any questions on 01438 742056
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