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Certificates :
Personal Trainer :
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Welcome to Academy10.
Academy10 is a simple learning environment designed to make it easy for you to deliver/receive relevant training - everyday.
There are a wide range of options.
Academy10 - Personal Trainer delivers tutorials (see right panel) to users every few days depending on the learning priorities you set. Standard Certificate programmes are available to you now by clicking on the links below.
Certificate programmes:
Details of extra, specialist Certificate programmes and Personal Trainers are available on request. For full details of the service offered please see the "Professional" link above.
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Today's Tutorial
Customers may forget what you said - but they will never forget how you made them feel!
Great customer service is critical to the success and profit of every business. If customers feel that they have been treated well they will continue to buy a company’s product or service. Satisfied customers tell their friends, which enhances an organisations reputation.
If a customer feels they have received poor customer service you can lose their business. A survey revealed that 50% of consumers say that poor customer service is the main reason they switch to buying from another provider.
This tutorial will take about 10 minutes to complete and will cover:
- The Poor Service Multiplier
- SMILE & Communicate
- Exceeding Customer Expectations
- How to Win Over Angry Customers
Recent Tutorials:
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Please contact Emma Williams for any questions on 01438 742056
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Terms & Conditions
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